ENDED · BBC · 34 updates
Google outage hits websites and apps as some bank customers report issues
Google Cloud says services are recovering after outage hit banks, businesses, and courts
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Google Cloud says services mostly recovered after hours of disruption
Google says its services have mostly recovered after problems with its cloud platform struck several banks, businesses and even impacted the courts and NHS app. Google said the incident was caused by a "power event" impacting London-based data centres. It was first indicated on its "europe-west2" r…
france24.com
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Google to investigate cloud outage after UK businesses hit by disruption
the-independent.com
Cloudflare says its services not impacted by Google Cloud outage
The website Downdetector - which collates reported issues with web services - earlier showed an uptick in reports of problems with a number of websites, including Cloudflare. But the company - which is a large provider of internet security infrastructure - says today's Google Cloud outage has "not…
Dad says he was left in 'incredibly difficult position'
"I have a son with additional needs and I'm a single dad. Part of his daily routine is going to Sainsburys and I'm unable to do this as have no access to money," Jason tells us. "This is about much more than an inconvenience. It’s important that the wider impact of this outage is highlighted, espec…
Some patients were temporarily unable to book appointments on NHS app
Some patients were unable to use the NHS app to book appointments due to the Google outage. The BBC understands that there was an issue with a third-party service which is integrated into the app by some healthcare providers to manage appointments, so some patients were unable to use the app for th…
'Incredibly frustrating,' says family-run fruit and veg business
Guy Baybutt works for a family-run business, The Veg Box Company, which he says has been "severely affected" by the outage and suffered a "significant impact" on daily operations. Guy, 45, from Preston, says the firm - which supplies fresh fruit, vegetables and other produce to customers across the…
Practical steps you can take to try and protect against online outages
For people at home, it’s worth considering a backup way to pay. Consumer group Which? suggests having a second account with a different bank, with some money already in it, and keeping some cash for emergencies. A small amount, if you can afford it, could help cover essentials when card payments ar…
Financial Conduct Authority 'engaging' with Google and affected firms
The Financial Conduct Authority (FCA) says it is "aware of an incident affecting services provided by Google and are engaging with them and affected firms to understand the impact". "People need to be able to access their money and make payments, so we expect firms to fix issues quickly, keep their…
'It’s moving day and my new mortgage is stuck in the ether'
We're continuing to receive messages about how you've been affected by the outage. Rebecca, in Edinburgh, says she is supposed to move house today, but the new mortgage is "stuck in the ether". She's sitting in the rain outside her lawyer's office waiting for the payment to come through so she can…
Lloyds expects services to be back to normal 'soon'
We heard earlier that Lloyds Bank, Halifax and Bank of Scotland - all owned by the Lloyds Banking Group - were among some of the services people experienced technical issues with today. A Lloyds spokesperson told us that while its apps and online logins were working normally, it was aware some user…
Issue still affecting 'very small number' of customers, Google says
In a fresh update, Google says the issue has been "mitigated for most of the customers" affected. But the issue is currently still affecting "a very small number of customers", it says. The company adds that its engineering team is working to resolve the issue, and it will publish an analysis of th…
insurancejournal.com
What we do and don't know about the Google Cloud outage
What we know: What we still don't know:
Banks, learning apps, pubs and cafes - you've been telling us about the disruption
We've received lots of messages from many of you affected by the outage. Here's a flavour of what you've been telling us. Banks: "I sent some money to my Revolut in order to make an online payment," James says. "I'm still waiting. It's very stressful. I cannot do any food shopping until this fiasco…
Recovery of services for most, Google says
Google has released another update to say it is seeing the "recovery of services for most workloads in europe-west2", which is the area affected by the outage. But it says users in this region may "experience elevated errors and intermittent network issues". More details will be provided in another…
upi.com
Forest e-bike service back up and running
Forest, an electric bike hire company, is now up and running as normal, after some users reported problems this morning. A portion of its service was impacted by the Google Cloud outage.
Emma budgeting app 'up and running', and customers' data is safe
Emma, a UK-based budgeting app, says it's "up and running again" after it was hit by this morning's Google Cloud outage. A statement on X says customers' data and money have been "safe throughout". Some balances may take a little while to refresh, it says, while thanking users for their patience.
'Embarrassing having your card refused at supermarket' - your experiences of the outage
You've been sending us your experiences of disruption as a result of the Google Cloud outage, which has caused issues for courts, banks and other businesses online. Chris cannot access his credit card from Lloyds - the bank earlier told the BBC its app was functioning normally but some people were…
HSBC among banks hit by Google Cloud outage
As we've been reporting, banks are among the services that have been disrupted by the Google Cloud outage. We've just received a statement from HSBC, saying: "We are aware that some customers are experiencing difficulties accessing our services. "We would like to apologise for any inconvenience and…
Services that look separate actually rely on the same underlying suppliers
This is not the first time we’ve seen a cloud outage cause a ripple effect across online services. A year ago, a failure in Amazon Web Services’ US infrastructure disrupted apps including Snapchat, Roblox and Duolingo, with consequences around the world. AWS, Microsoft’s Azure and Google Cloud domi…
Delivery firm DPD says issues resolved
Delivery firm DPD says connection issues affecting its website have now been resolved. In a statement posted on its Irish X account in the last few minutes, the firm has thanked customers for their patience. As a reminder, Google said earlier it is "seeing the recovery" of its cloud services.
Google says it is seeing 'recovery of services'
The latest update from Google says that "we are seeing the recovery of services and are prioritising the recovery of existing workloads". It also says "tentatively" that the "full recovery of existing workloads should be completed" shortly.
There were also Google data centre issues in 2022
It’s not the first time that issues at "Europe-west2" data centres have caused big problems. In July 2022 there was an outage that was widespread and disruptive at the same cluster of centres. Google put it down to a cooling failure during a heatwave that forced the company to shutdown a large numb…
What is Google Cloud - and what is the 'europe-west2' region?
Google Cloud is one of a handful of large cloud computing providers which essentially prop up our digital lives. Along with bigger players like Amazon Web Services (AWS) and Microsoft Azure, Google Cloud provides infrastructure and services such as for storage, data management and developer tools,…
Google points to 'power event' after Cloud services outage
In an updated statement, Google points to a "power event" after problems with its web platform services this morning. In a statement on its Cloud status platform, it says that they are still suffering "an issue with multiple services". It adds: "Due to a power event we had suffered an outage within…
theregister.com
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'Multiple services' still affected, Google says
We can now bring you a update from Google, though little has changed since the company put out a statement earlier. In its new statement, Google says "multiple services" are still experiencing issues and apologises to those impacted. It also says its engineering team is continuing to investigate th…
the-independent.com
Courts service aware of issues with video platform
HM Courts and Tribunals Service says it is aware of an issue affecting the video platform used for remote hearings (CVP). In a statement on X, it says that "we’re working with our technology partners to restore service", although it does not directly refer to Google Cloud services. The Criminal Bar…
Delivery firm DPD 'aware of connection issues'
Delivery firm DPD is among the firms experiencing issues, according to reporting site Downdetector. In a statement on its Irish twitter account, DPD said earlier: "We are aware of current connection issues affecting our website. "Our team is working to get this resolved as quickly as possible. We a…
Lloyds bank reports some customers having issues
Earlier, Lloyds bank told the BBC its app was functioning normally, but added "we understand some are having issues with certain online services this morning". "We are aware of similar issues affecting other organisations and are monitoring the situation closely."
Google Cloud outage - what do we know?
Emma budgeting app says 'this is not a security issue'
Emma, a UK-based budgeting app, also says its services are down. "Emma is currently down due to a Google Cloud outage affecting services in London since 7am. "This is a technical outage, not a security issue. "We're monitoring closely and will update here as soon as the app is back. Sorry for the d…
Halifax 'aware some customers are having issues'
In a post on X, Halifax says it is "aware some customers are having issues" with their app and website. "We're sorry about this and are working hard to fix it. If you need to you can still call us. We’ll let you know as soon as it’s back to normal," the bank tells a customer on X. The bank did not…
